Frequently Asked Questions
Are your products available in stores?
Click Here and scroll down for a map to our store locations page on our website. It contains a map of all of the retailers that carry our Industrial Hemp products. We recommend calling these stores before going in to make sure they have your preferred blends in stock.
Can I return a product?
Yes, under certain conditions, we will accept returns. Returns are only accepted when received 7 business days after order date by Botana. The seal and product must be un-opened.
How do you test your products?
We grow and process all of our own Hemp, however before making our products we submit samples to multiple third party labs to ensure compliance and premium quality.
Our Hemp is tested for over 200 pesticides, herbicides, mold, fungi, heavy metals, and mycotoxins. We use cutting-edge testing and world-class equipment to ensure that our products are safe and healthy. Please click HERE for current lab results.
Is your Hemp a whole plant extract, synthetic, or an isolate?
We would never sacrifice quality by providing a synthetic or isolate blend. We use a whole plant extract that is rich in phytocannabinoids, terpenes, and other beneficial plant constituents.
What other phytocannabinoids are in your Hemp oil?
Our full-spectrum Hemp oil contains high concentrations of beneficial cannabinoids such as CBC, CBG, CBA, and CBV. These beneficial cannabinoids are not psychoactive and are being studied scientifically for a wide variety of health benefits. Cannabinoids work synergistically together with such things as terpenes, for what is known as the entourage effect.
When does the product expire?
Without refrigeration, the product will last for 1-3 years depending on product. We give our softgels a two-year shelf life, although it could be 3-4. Refrigeration is completely optional but will extend the shelf life of the product to 18 months.
What other ingredients are in your Hemp products?
Our Industrial Hemp has only one ingredient, hemp! Our extracts contain 100% organic cold pressed hemp oil and our proprietary full-spectrum phytocannabinoid, terpene, chylorophyll rich extract. There are no other artificial additives, preservatives, emulsifiers, or flavorings.
Where do you source your Industrial Hemp from?
Our Industrial Hemp is extracted from organic hemp grown on our farm in Paonia, Colorado.
Why is Botana not USDA certified?
The USDA has made the statement that they will not certify any hemp products grown in the United States at this time. We partnered with several industry-leading third-party labs, to ensure that our Hemp oil is 100% organic, meaning no pesticides, herbicides, molds or heavy metals. USDA organic programs do not test for heavy metals and the item certified 'USDA Organic,' may only have 85% certified organic ingredients.
Are your recipes for sale?
We are not currently selling any of our recipes or proprietary formulations.
How long does it take to receive my purchased item(s)?
You can expect a delivery time of 2-3 business days after purchase. Please note that processing your order may take up to 1 business day. Tracking information from the carrier might not be available immediately.
Does Botana ship to all 50 states?
Yes, We ship our proprietary hemp products to all 50 states. The United States Farm Bill of 2014 classified industrial hemp as containing less than 0.3% THC. Because Botana's products contain less than 0.3% THC, we are allowed by U.S. Federal law to conveniently ship to your doorstep.
Does Botana ship internationally?
Yes, we're now offering 2 shipping speeds & taking custom requests. We ship our hemp oil to over 40 countries including Argentina, Austria, Australia, Belgium, Belize, Brazil, Bulgaria, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, England, Estonia, Finland, France, Georgia, Germany, Greece, Guam, Guatemala, Hong Kong, United Arab Emirates, Hungary, Iceland, India, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Mexico, Netherlands, Antilles, Northern Ireland, Norway, Paraguay, Peru, Poland, Portugal, Puerto Rico, Romania, Russia, Slovenia, South Africa, Sweden, Switzerland, U.S. Virgin Islands, Uruguay, and many others! If you require assistance completing a payment, please contact us.
Do you ship to overseas APO Addresses?
Yes, we ship via USPS to APO Addresses. If you are located overseas, the automated shipping system will not recognize your address as domestic, and will not allow the free "US Shipping" that we offer.
We will refund shipping to all international APO address orders once payment is received.
Hemp Product Information
Do hemp products have THC?
While hemp and marijuana are similar, hemp products do not contain THC. We only use organic industrial hemp that contains less than the required .3% THC limit by law. Our products are less than .1% THC, and hemp beauty products have no psychoactive effects. Please consult your physician before using hemp products.
How do I ingest or apply Hemp?
One dropper dose in water, food, a smoothie, or sublingually for 30-60 seconds. Apply topical products topically to your skin. We will include further dosing and usage instructions with the product. Keep products stored in a dark cool area. Droppers can be stored in the refrigerator.
Will Hemp aid my ailments?
Due to federal regulations, we cannot make claims about whether or not hemp products can help with specific ailments. There are many resources about Hemp extracts and its possible benefits online and in text, especially from overseas sources.
What are your extraction methods?
We go beyond what most companies offer by providing a true full-spectrum extract, which also includes the plants minerals. Our process is a dual extraction method one being a water extraction of the plants minerals. Most extracts on the market are made with Supercritical C02 (extremely high pressure, by-product of fossil fuel industry), Butane (fossil fuel/high pressure), or Propane (fossil fuel/high pressure) which disrupt the chemical structure of the extract.
Our team of natural product developers and chemists extract our plant material slowly with ethanol to preserve a broad range of plant constituents, for the most natural and nutritious blends.
Customers who need wellness support for acute conditions such as pain, inflammation, anxiety, opiate addiction, and even anti-spasmodic disorders look to our special blends and the added minerals for wellness support.